These terms do not alter your statutory rights as a consumer.
To orderPlease add your items to the shopping basket by clicking on the basket icon next to the item. You can also add any item to your favourites page. You can review the contents of your shopping cart at any time by clicking on the view shopping basket link at the top of the page. When you are ready to complete your order, min £1, please proceed to the checkout. You will receive a confirmation email to say that your order has been successful.
DeliveryWe aim to send all orders out within 1 – 3 working days, this can vary due to our attendance at bead fairs around the UK. If an item is out of stock we will contact you as soon as possible to offer an alternative. We do not process payment until an order is complete. You will not be charged for items that are not in stock. Any shortages or faulty items received must be reported to us within 7 days of receipt. By UK law you can cancel any order within 7 working days of delivery. Please email us at [email protected] within 7 days of receiving your goods. Consumers are liable for the cost of return postage, please ensure you obtain proof of posting.
Within UKAll items ordered are sent by 1st class. (Recorded Delivery Optional for £1 extra) The cost is £2.25 including packaging and insurance up to the current post office rate. We waiver this cost for Bead Spider members whose orders are over £10. Your parcel cannot be delivered to an address other than your billing address. (This has been stipulated by our bank) Should you be unavailable to sign for your package, please arrange delivery with your local sorting office.
Standard Airmail: Europe and Republic of IrelandCost is £6.00. Delivery is within 3 – 7 working days.
International Signed For: Europe and Republic of IrelandCost is £11.00. Delivery is within 4 – 6 working days. Your parcel will be compensated up to the value of £500 in the event of loss or damage, the parcel is signed for upon receipt. Customers are responsible for any charges incurred when their parcel is accepted into their country such as Import Duty and tax charges.
Customers outside Europe and Republic of Ireland. please contact us for shipping costs.